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Vancouver Airport Authority

Senior Business Lead (Official Languages)

Location Vancouver, Canada Job Code 24-56

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part to of YVR’s mission of delivering a memorable travel journey for our guests. The Passenger Experience team drives effortless travel for our guests, while also providing an experience that is reflective of YVR, the partnership with Musqueam and commitment to service excellence.

Position overview 

The Vancouver Airport Authority has an opening for a permanent, full-time Senior Business Lead (Official Languages) in the Passenger Experience Department, reporting to the Manager, Passenger Programs. As a diverse global hub, we’re focused on delivering a positive and welcoming experience for all of our guests. This includes representing our Canadian culture, reflecting a true sense of place throughout our airport and ensuring a positive experience for everyone throughout the travel journey.  We are committed to supporting linguistic duality and protecting the language rights of Canadians – carrying out this work is our privilege.  Linguistic duality, respect for diversity, accessibility and inclusion – are critical to YVR and part of our ongoing commitment to ensuring that at YVR everyone belongs.

Key responsibilities include:  

  • Act as an Official Languages ambassador for our Official Languages program @ YVR, working with internal teams, regulatory agencies and airport partners.  This includes responsibility for ensuring governance, leadership, strategic direction, service delivery, inclusion, and compliance in meeting our regulatory obligations.
  • Collaborate with various airport departments, government agencies, community partners and stakeholders to enhance language access and linguistic duality for passengers and members of the public.  This includes liaising with language service providers, interpreters, and translators to facilitate language support as needed to meet and exceed compliance.
  • Develop, update, and implement Official Languages policies, guidelines, plans, and procedures tailored to the airport environment which includes provision of guidance and training to airport staff and partners on official languages policies, services, obligations, and best practices.
  • Develops budget and financial requirements to support Official Languages.
  • Prepare regular reports on accessibility and official languages compliance and present findings to senior leadership, various departments, partners, and stakeholders as well as provide advice to senior management on innovative and cost-effective ways to manage our Official Languages and Inclusion programs.
  • Conduct ongoing evaluations of relevant policies, programs and services making recommended improvements and changes to improve any service or program gaps.

Key qualifications include:

  • Completion of a Bachelor’s Degree in Business, Communication or a relevant field with a minimum of 3- 5 years’ experience in the field of customer service, communications, public relations and/or marketing.
  • Bilingual in French and English (fluent and highly articulate in both verbal and written) with excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders as well as to understand their needs and create solutions to these needs.
  • Experience in project management and services compliance (preferably in an airport or transportation setting) including assessment and development of policies, programs, and processes.
  • High proficiency with Microsoft Office Suite (word, excel, PowerPoint) along with excellent presentation, organization, attention to detail and accuracy skills.
  • Analytical mindset and proficiency in data analysis tools and techniques with expertise in auditing services, including developing audits, analyzing results, and creating improvement plans.
  • Strong leadership skills, conflict resolution, analyzing trends and solid decision making as well as the ability to diplomatically lead meetings and review workshops with the public and stakeholders with differing opinions.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $80,932 to $105,773 per annum, based on 37.5 hours per week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at

Meet Some Team Members

Headshot of Jocelyn D.

I love working at YVR primarily because of the people. YVR is constantly changing and striving for excellence. Everyone matters and it is so cool to work with this diverse group who really want to make a difference in how we support our customers and our community.

Jocelyn D.Member since 2022
Headshot of Tina T.

I love my job because my colleagues care about me as a person and appreciate the value I provide to my teams and the workplace. It’s also exciting for me because YVR is always changing and evolving, so I get front row seats in watching how we are constantly navigating and innovating. Every day is different at YVR and it is a constant adventure.

Jenny R.Member since 2015
Headshot of Dalbir

I’m proud that the work I do contributes to a better experience for travellers at YVR. I maintain and repair YVR’s state-of-the-art baggage systems at Canada’s second busiest airport – it’s a fast-paced environment with the latest technology and equipment. Baggage Maintenance Operations is a team sport and I’m honoured to say that I’m part of this team.

Dalbir T.Member since 2007
Vancouver Airport Authority


YVR is more than just an airport. We are leaders and trailblazers for change and innovation, at the forefront doing the right thing and doing it well. We have been voted the Best Airport in North America for 12 consecutive years – an honour that’s attributed to the ongoing contributions from the best teams and partners. Join us at YVR to see what this means for you.

Airport personnel on a tarmac posing for photo


YVR continually invests in our people to offer what you and your loved ones need so you can just thrive at work and in your community.

Person writing at a desk


We are committed to maintaining a learning culture – one that empowers and helps you grow your career within YVR. Along the way, we’ll celebrate both the small and big wins and work through every new opportunity together to help you get to where you want to be.

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