Operations Specialist (Terminal Readiness)

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Readiness and Delivery is an integral part of the organization that provides operational perspective and integrated coordination during all stages of project delivery, ensuring operational business continuity of the airport by managing impacts and mitigating risks associated with planned disruptions. To do this, we collaborate with many operational program teams, external partners, and subject matter experts, bringing the right people together to make the right decisions at the right time to ensure operational project delivery.

Position overview

Do you thrive in a fast-paced environment with multiple competing priorities? Are you experienced in initiating and overseeing complex projects? Are you passionate about improving passengers experience at a major international airport? 

Reporting to the Manager, Terminal Operations (Readiness and Delivery) the Operations Specialist (Terminal Readiness) will ensure existing, and newly implemented processes and procedures in the operational area are performing as designed and deliver projects and operational improvements with a short-, medium-, and long-term outlook.

Key responsibilities include:

• Provide guidance on key operational decisions to enable the seamless, optimized, and cost-efficient flow of passengers, bags and planes through the airport.
• Develop new programs to enable safe and efficient operations that benefit airport capacity with adherence to regulations and industry best practices. Complete justification and background analysis to initiate projects or initiatives.
• Perform data analysis to draw insights on how to improve operational and system performance. Use data models and tools to consider multiple scenarios.
• Work within several data models (Passenger Demand, Flights, Baggage, Pre-Board Screening, etc.) to analyze and create dashboards and other data visualizations using available tools and data algorithms. Engage with the Business intelligence team to continue improving data models.
• Build and maintain effective relationships with key stakeholders including Airlines, ground handlers and government agencies.
• Ensure all operational procedures are compliant with YVR, NavCanada, Transport Canada and IATA standards

Key qualifications include:

• 5 years of recent, related experience in an evolving, regulated environment or a major international airport, supplemented by a post-secondary degree in Business, Aviation Management, Airport Operations, Process Engineering, Logistics, Project Management, Technology, or other related field; or an equivalent combination of training and experience
• Experience in process/procedure analysis and design.
• Demonstrated experience in planning, operational research and/or application of statistical techniques and simulation modelling in an operational environment
• Proven ability to quickly interpret and present complex data from interdependent sources
• Excellent communication, networking, interpersonal, negotiation, facilitation, and presentation skills, including experience presenting to large audiences

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $80,932 to $105,773 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.