Manager, Business Resilience

YVR connects people, places, and cargo while delivering a safe and efficient experience for everyone. The Business Resilience team ensures that YVR is prepared for emergencies and disruptions by managing emergency plans, business continuity programs, and life safety assets to support operational readiness.

Position overview

We have a full-time, term (until October 2027) opportunity for the Manager, Business Resilience.  Reporting to the Director, Operational Excellence and Improvement, the successful candidate leads a multidisciplinary team responsible for the airport’s Emergency Management Plan (EMP), life safety systems, business continuity framework, and documentation management program. This role ensures the organization is prepared to effectively respond to and recover from operational disruptions, emergencies, and evolving risks.

The Manager is accountable for developing and maintaining strategies, policies, and programs that support regulatory compliance, operational readiness, and organizational resilience. Working closely with internal leaders and external partners, the role drives coordinated emergency planning, promotes a culture of safety and preparedness, and ensures critical systems, processes, and documentation are aligned to support safe, efficient, resilient, and reliable airport operations.

Key Responsibilities

• Lead the development, implementation, and continuous improvement of YVR’s Emergency Management Plan, including training, simulations, and preparedness programs.
• Drive business continuity and resilience initiatives, ensuring compliance with legislation and strengthening organizational preparedness.
• Lead the Documentation Management Program, including governance, lifecycle management, and oversight of the document management system.
• Provide leadership and direction to a multidisciplinary team, including performance management, coaching, and workforce planning.
• Build and maintain relationships with internal leaders and external agencies to support coordinated emergency response and operational effectiveness.
• Ensure compliance with all applicable regulatory, policy, and safety requirements across emergency planning, life safety, and continuity programs.

Key Qualifications

• A minimum of 5 years of progressive leadership experience in an operational or safety-critical environment, supported by a bachelor's degree in emergency management, Public Safety, Business Administration, or a related field, or an equivalent combination of education and experience.  
• Demonstrated expertise in emergency management, business continuity, life safety systems, and document management systems.  
• Proven ability to lead teams and deliver complex, cross-functional programs and initiatives in dynamic environments.  
• Strong knowledge of emergency planning, incident response, and disaster management principles and practices.  
• Demonstrated ability to build, influence, and maintain effective relationships with senior leaders and external partners (e.g., emergency services, government agencies, businesses).  
• Exceptional communication, facilitation, and presentation skills, with experience engaging diverse stakeholder groups.  
• Strong judgment, risk management, and decision-making capabilities, particularly in high-pressure or emergency situations.

Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring a welcoming experience. Candidates who do not speak French are still strongly encouraged to apply. 

Previous job performance will be taken into consideration for all internal candidates that apply for this position. As part of our recruitment process, short-listed candidates may be required to participate in an assessment process. 

Salary Range : $105,680 to $158,520 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.