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Vancouver Airport Authority

Strategic Customer Relations Coordinator

Location Vancouver, Canada Job Code 24-30

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The External Affairs team brings YVR to life. They facilitate access, and create the connections to enable governments, Indigenous communities, airlines, business, and the media to partner with us to advance our strategic objectives in service of YVR’s community mandate. 

Position Overview  

We have a permanent full-time opportunity for a Strategic Customer Relations Coordinator in the External Affairs Department. Reporting to the Director of Strategic Customer Relations, the successful candidate will be pivotal in fostering and maintaining strong relationships with YVR’s airline customers and key stakeholders. This role requires a unique blend of interpersonal skills, business acumen, and strategic thinking to understand and address the needs of our customers in alignment with the organization's goals.   

Key responsibilities include:   

  • Cultivate and maintain relationships with key customers and stakeholders. 
  • Manage communications, collect feedback, and identify any areas for improvement and strengthening of relationships with customers and stakeholders. 
  • Develop and execute engagement strategies for identified customers and stakeholders. 
  • Collaborate with internal teams to align customer engagement strategies with organizational objectives. 
  • Responsible for meticulously recording all customer interactions in our CRM tool and leading process improvement initiatives to enhance efficiency and effectiveness. 

Key qualifications include: 

  • At least five year’s customer-focused experience, supplemented by a bachelor’s degree or diploma in a relevant field; or an equivalent combination of training and experience. 
  • Proven relationship skills including the ability to organize and facilitate effective communications between multiple stakeholders. 
  • Delivering customer service in a high volume, fast-paced, rapidly changing environment 
  • Demonstrate excellent communication skills, both oral, written, and interpersonal skills 
  • Proven organizational skills, including time and project management, with the ability to meet tight deadlines. 
  • Proficiency in MS Office Suite products such as Excel, Word, Outlook and Teams 

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates who apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process. 

Salary Range : $72,008 to $94,115 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at

Meet Some Team Members

Headshot of Jocelyn D.

I love working at YVR primarily because of the people. YVR is constantly changing and striving for excellence. Everyone matters and it is so cool to work with this diverse group who really want to make a difference in how we support our customers and our community.

Jocelyn D.Member since 2022
Headshot of Tina T.

I love my job because my colleagues care about me as a person and appreciate the value I provide to my teams and the workplace. It’s also exciting for me because YVR is always changing and evolving, so I get front row seats in watching how we are constantly navigating and innovating. Every day is different at YVR and it is a constant adventure.

Jenny R.Member since 2015
Headshot of Dalbir

I’m proud that the work I do contributes to a better experience for travellers at YVR. I maintain and repair YVR’s state-of-the-art baggage systems at Canada’s second busiest airport – it’s a fast-paced environment with the latest technology and equipment. Baggage Maintenance Operations is a team sport and I’m honoured to say that I’m part of this team.

Dalbir T.Member since 2007
Vancouver Airport Authority


YVR is more than just an airport. We are leaders and trailblazers for change and innovation, at the forefront doing the right thing and doing it well. We have been voted the Best Airport in North America for 12 consecutive years – an honour that’s attributed to the ongoing contributions from the best teams and partners. Join us at YVR to see what this means for you.

Airport personnel on a tarmac posing for photo


YVR continually invests in our people to offer what you and your loved ones need so you can just thrive at work and in your community.

Person writing at a desk


We are committed to maintaining a learning culture – one that empowers and helps you grow your career within YVR. Along the way, we’ll celebrate both the small and big wins and work through every new opportunity together to help you get to where you want to be.

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