Manager, Operations Centre

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone.  In Airport Operations, our mission is to proudly deliver an experience built on operational predictability, reliability, resilience and doing better every day.

Position overview 

We have a permanent, full-time opportunity for a Manager, Operations Centre in the Airport Operations Department. Reporting to the Director, Service Delivery & Resilience, the successful candidate provides leadership to the people, contractors and oversees processes to ensure the safe and secure movement of people, planes and baggage. This includes responsibility for real time response to any situations that arise airside, groundside and in the terminal. It is accountable for the decisions, actions and results of the day-to-day operations team.

The Manager, Operations Centre represents the organization as a whole outside of business hours and in any real time incident, with a focus on mitigating risk by promoting a safe and secure operation while focusing on business continuity.

Key responsibilities include:  

• Direct multi-agency response to any airport emergency which includes negotiating with business partners, government agencies and other Airport Authority departments that may have competing interests.
• Oversee the execution of airport programs and contractor activities as well as monitor airport and customer key performance indicators using a variety of systems.
• Provide incident management and apply incident command best practices, including assessment of risk and threats according to defined protocols and procedures.
• Real time management of the airport with the accountability to oversee the day-to-day operations of all airport activity airside, groundside and in the terminal. 
• Leadership of multi-functional teams in a 12-hour shift that includes the responsibility for providing guidance to all roles and is accountable for the decisions made or actions undertaken to resolve operational, safety, security and customer care issues.
• Plan and implement any strategic objectives for the IOC (Integrated Operations Centre).

Key qualifications include:

• At least five years’ experience working in an aviation or operational decision-making role supplemented by a post-secondary degree; or an equivalent combination of education and experience
• Knowledge of all aspects of airport operations including, but not limited to: emergency response and management procedures, airline operations, airfield maintenance, lease management, noise management, air traffic control operations, workplace health and safety practices and airport security measures.
• Minimum five years of proven leadership and people management experience, preferably in an operational environment with knowledge of acts, standards, and regulations governing airport operations, along with associated policies, programs and procedures.
• Strong communication and writing skills in English – bilingualism (English and French) is an asset.
• Exceptional organizational skills with the ability to multitask in a fast-paced environment as well as proven customer focus in order to serve tenants and travellers in an ever-changing environment.
• Sound judgment and decision-making skills necessary to manage operational and emergency situations as well as strong commitment to health and safety with the ability to work safely and effectively under pressure.

Shift and weekend work are required as the Airport Operations Centre is a 24/7 operation.

This position is open to Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $100,640 to $144,670 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity. Performance-Based Incentive: Eligible for an annual bonus target at 15% of your annual salary.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.