Terminal Coordinator (Terminal Services)

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Terminal Services team is an integral part of the terminal operations at YVR, initiating and delivering improvements to key processes such as customs, check-in, and security. This team is the key relationship holder with several government agencies operating at YVR.

Position overview 

Are you a positive self-starter interested in supporting change in a dynamic and changing environment? 

We have an exciting and dynamic opportunity for a permanent, full-time Terminal Coordinator to join our Terminal Services team. Reporting to the Manager, Terminal Services, the successful candidate will focus on the readiness of the staff, systems, equipment and processes related to terminal projects and/or programs and/or activities. Understand the requirements, plan, conduct preparation activities, implement change management processes, and monitor progress to deliver on terminal operations priorities. Communication and critical thinking are important skills to ensure disruption to the airport’s stakeholders and operating environment is minimized.

Key responsibilities include:

• Provide expertise in leading and coordinating relevant contractor and ensure that for all contractor’s relevant systems, and equipment are operationally ready.
• Identify, report, and address contractor operational impacts to passenger programs and terminal activities by actively walking terminal to observe contractor activities and provide updates and reports to key stakeholders and executive team on status of service.
• Day-to-day coordination to ensure contract requirements are aligned with process current operational practices and incorporate future needs and provide regular communication with internal departments and external stakeholders to promote alignment, balance the needs of groups with competing priorities, and integrate operational readiness.
• Support in the establishment and monitoring of contract service levels, KPIs and trigger points using available data sources and tools.
• Responsible for the inventory, tracking, repairs, and ordering of YVR owned contractor assets that support passenger processing and develop YVR owned asset maintenance plan including inventory, labelling, deployment, inspection, replacement of terminal assets.
• Perform regular audits to ensure that defined contract standards are implemented and develop procedure to ensure continuous contract oversight and improvement.

Key qualifications include:

• Five years recent experience working in airport planning, operational research or application of statistical techniques and simulation modelling, supplemented by at least 2 years of post-secondary education in Aviation Management, Business, Operations or Logistics; or an equivalent combination of education, skills and experience.
• Proven strong analytical abilities to interpret and present complex data from interdependent sources where cause and effect implications require careful assessment.
• Proven ability to formulate decisions often without established guidelines.
• Leadership skills with proven relationship building, facilitation, and negotiation experience.
• Excellent computer skills and proven competency with Microsoft Office 365 programs including SharePoint.
• Strong communication and written communication skills

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.

Salary Range : $72,008 to $94,115 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits.

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at careers@yvr.ca.