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Vancouver Airport Authority

Airport Operations Dispatcher

Location Vancouver, Canada Job Code 23-259

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. The Integrated Operations Centre (IOC) is the heart of operations on Sea Island. From the IOC, Airport Operations Dispatchers effectively uphold processes and procedures through a comprehensive understanding of emergency response, safety, security, maintenance, and customer service. 

Position overview 

We have permanent, full-time and permanent, part-time opportunities for Airport Operations Dispatchers (AODs) in the Airport Operations Department, reporting to the Manager, Operations Centre. To be a successful AOD, you must be comfortable working in a high-pressure environment while handling significant amounts of information being received from a variety of sources at the same time. Exceptional verbal and written communication are essential to successfully dispatching during emergency events as well as day-to-day operations at YVR. 

Key responsibilities include:

  • Monitor and utilize alarm systems, radios, phones, emails, and social media to dispatch and coordinate operational staff, maintenance, and emergency responders to maintain uninterrupted safety and security on Sea Island.
  • Prioritize, delegate, and communicate to colleagues, internal and external department contractors, government agencies and stakeholders.
  • Efficiently and accurately track detailed written information in relation to all operations on Sea Island.
  • Maintain an up-to-date comprehensive knowledge of Standard Operating Procedures (SOPs) and Incident Command in relation to processes airside, terminal-side, and groundside.
  • Consistently multi-task and simultaneously manage multiple situations/emergencies whilst documenting in Maximo.
  • Respond to customer/general public inquires via e-mail, phone calls, TTY and social media.

Key qualifications include:

  • Previous experience working as a dispatcher/call-taker, or relevant aviation work experience, supplemented by a minimum of a high school diploma; or an equivalent combination of training and experience.
  • Proficient in the English language both written and verbal is necessary; proficiency in another language is an asset.
  • Confidence working in a variety of computer programs is essential (Maximo, MS Word, Excel, Outlook, Everbridge, Barco Sidebar, Adobe, etc.) and must have fast typing skills, strong grammar and accurate spelling.
  • Comfortable working in high pressure situations.
  • Capable of making quick decisions with limited information and prioritize subsequent tasks quickly without direction.
  • Must be confident, resilient, a strong multi-tasker, level-headed, team player and collaborator.

This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

Salary Range : $68,011 to $88,886 per annum, based on a 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications and internal equity.

At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at

Please note that availability may vary based on employment type and is subject to certain eligibility requirements and potential changes by YVR.

Who We Are

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.

Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at

Meet Some Team Members

Headshot of Jocelyn D.

I love working at YVR primarily because of the people. YVR is constantly changing and striving for excellence. Everyone matters and it is so cool to work with this diverse group who really want to make a difference in how we support our customers and our community.

Jocelyn D.Member since 2022
Headshot of Tina T.

I love my job because my colleagues care about me as a person and appreciate the value I provide to my teams and the workplace. It’s also exciting for me because YVR is always changing and evolving, so I get front row seats in watching how we are constantly navigating and innovating. Every day is different at YVR and it is a constant adventure.

Jenny R.Member since 2015
Headshot of Dalbir

I’m proud that the work I do contributes to a better experience for travellers at YVR. I maintain and repair YVR’s state-of-the-art baggage systems at Canada’s second busiest airport – it’s a fast-paced environment with the latest technology and equipment. Baggage Maintenance Operations is a team sport and I’m honoured to say that I’m part of this team.

Dalbir T.Member since 2007
Vancouver Airport Authority


YVR is more than just an airport. We are leaders and trailblazers for change and innovation, at the forefront doing the right thing and doing it well. We have been voted the Best Airport in North America for 12 consecutive years – an honour that’s attributed to the ongoing contributions from the best teams and partners. Join us at YVR to see what this means for you.

Airport personnel on a tarmac posing for photo


YVR continually invests in our people to offer what you and your loved ones need so you can just thrive at work and in your community.

Person writing at a desk


We are committed to maintaining a learning culture – one that empowers and helps you grow your career within YVR. Along the way, we’ll celebrate both the small and big wins and work through every new opportunity together to help you get to where you want to be.

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